Health Insurance Company

Challance: Unfilled Prescriptions a $2B Loss Opportunity

The client determined that 50% of prescriptions for one of their drugs were not being filled. Patients felt lost on exactly how to proceed with the treatment of an advanced medication.

Solution: AI Driven Concierge Service for Patients

Use AI to identify patience likely to not fill their prescriptions. Build unique profiles for these patience and track their journey to flag issues as they arise. Build an AI concierge to guide them as needed and use intelligent automation to route to NPs as needed.

Results

Incremental Revenue = $174 in the first 6 months
Patient Satisfaction = 22% increase

Build an AI concierge to guide them as needed and use intelligent automation to route to NPs as needed.