Challenge: Missed appointments

The clinic (100+ physicians) faced call center long waits, missing appointment rate of 18% and inconsistent triage notes. Management lacked real-time visibility into bottlenecks.

Solution: Redesign workflows and launch an agentic platform

AI front door (web/SMS/IVR) for intake and structured screening, automatic scheduling via FHIR APIs, reminders, and pre-appointment preparation; and scribe” environment in the office to draft SOAP notes and orders with doctor’s review.

Result

Missed Appointments = 39% reduction

Call Wait Time = 50% reduction

Documentation = 55% reduction in manual inputs

AI front door (web/SMS/IVR) for intake and structured screening, automatic scheduling via FHIR APIs, reminders, and pre-appointment preparation; and scribe" environment in the office to draft SOAP notes and orders with doctor's review.